Frequently Asked Questions

Door Belle is a Barbados-based home watch and light property oversight service for people who own homes here but are away often. We check your home, document what we see, and keep you informed so small problems do not become bigger ones.

Door Belle is designed for absentee homeowners, Barbadian diaspora homeowners, frequent travelers, second-home owners, and vacation-home owners whose homes are not occupied regularly.

Yes. Door Belle serves all of Barbados, and our standard pricing applies island-wide.

Door Belle is built around trust, consistency, and clear communication. We provide practical oversight, structured reporting, and dependable support so you can feel more informed and more at ease while you are away from your home.

Door Belle is not a property management company, Airbnb management company, handyman service, repair company, cleaning company, landscaping company, security company, or full household management service.

Basic Watch is best for clients who want peace of mind and clear updates on the condition of their home. Oversight includes contractor access and supervision. Concierge includes broader coordination and limited payment support for regular home-related matters, all within clearly defined limits.

Yes. Door Belle offers a Weekly Basic Watch option for clients who want more frequent visibility. This includes one visit per week, brief WhatsApp updates during the month, and one formal month-end report.

No. The weekly Basic Watch option remains at the same monthly price, even in a five-week month.

No. Door Belle is not designed for short-term rental turnover, guest management, or Airbnb operations.

No. We do not position ourselves as cleaners, handymen, or repair professionals. Our role is light oversight, documentation, coordination, and reporting.

No. Door Belle is a light home watch and oversight service, not an emergency response service. We focus on routine oversight, documentation, and practical communication within a clear scope.

A standard visit may include an exterior and interior visual inspection, checking for obvious issues, taking photos, checking water and power, flushing toilets, running taps, airing out rooms, checking locks, doors, and windows, and looking for unusual smells, leaks, rust, or visible wear. We may also do basic checks on internet connection, AC units, fans, TVs, and certain appliances where practical.

A standard Basic Watch visit generally takes around 30 to 45 minutes per property, depending on the size and condition of the home.

Clients generally receive photo documentation, a brief PDF report by email, and a short WhatsApp update where needed. Formal reports are typically sent within 24 to 48 hours of the visit.

Most clients can expect approximately 10 to 25 photos per visit, depending on the property and what needs to be documented.

Yes. On eligible plans, we can open the property, remain present during the visit, document arrival and departure, collect receipts where relevant, and provide updates to the client.

We can coordinate access, communicate with contractors, supervise attendance, and report back to you. However, we do not guarantee contractor workmanship, repair quality, or future repair outcomes.

Yes. If needed, we may recommend contractors, but the contractor relationship and performance responsibility remain between the client and the contractor.

Yes, this is available under the Concierge Plan within defined limits. Larger one-off costs may need to be paid in advance before the service is arranged.

Our preferred access method is an on-site client lockbox. However, if needed, Door Belle can hold keys and store them securely.

Lockbox access is usually the simpler and lower-risk option. It keeps more control with the client and helps reduce liability around key handling and storage.

Door Belle provides a clear list of authorized people who may attend a visit. Jalea Best and Tyler Belle are expected to carry out the vast majority of visits.

Yes. Any person entering a property on behalf of Door Belle must provide valid identification and a Police Certificate of Character.

Yes. Clients should provide at least one emergency contact. Ideally, we recommend one overseas contact and one Barbados-based contact.

Yes. Pre-storm and post-storm checks are included for eligible plans during the season, once it is safe and reasonably practical to travel.

No. We do not personally carry out physical storm preparation work such as putting up shutters, boarding windows, or moving outdoor furniture. Where needed, we may help coordinate the right service providers.

Yes. Grocery shopping is available as an add-on service and is designed to make your return home easier and more comfortable.

Pre-Arrival House Prep is an add-on service designed to help get your home ready before you return. This may include grocery shopping, coordinating cleaners, setting out toiletries, ensuring clean towels are available, and making sure the home is ready for your arrival.

Yes. Organizing a taxi is available as a simple add-on service. We can book the taxi, confirm the arrangement, and follow up to make sure it arrives.

An Additional Visit is a lighter extra stop-by during the month. It is ideal for quick reassurance, a follow-up check, or opening up the property. It does not automatically include a full formal checklist or a second full report.

Clients pay monthly in advance. Payments may be collected by card, online payment link, recurring invoice, or recurring charge where practical.

If payment is not received, service pauses automatically and no visit will be carried out until payment is made.

Door Belle's package pricing is primarily in USD, since many of our clients are based overseas.

Yes. Door Belle uses a clear service agreement to outline the scope of service, access arrangements, payment terms, reporting, and other important operating terms.